How long is the initial training period for a new SSR?

The initial training period for a new Service Sales Representative (SSR) is 13 weeks. This duration is designed to provide comprehensive onboarding for new employees, ensuring they are adequately prepared to understand the company's products, services, and customer interaction techniques. The 13-week training period allows for an extensive learning experience, incorporating both theoretical knowledge and practical application, which is vital for succeeding in a customer-facing role.

This structured training framework enables new SSRs to gradually acquire the skills necessary for effective sales and service delivery, fostering a deeper understanding of company operations, compliance, and customer-focused strategies. Additionally, this time frame allows mentors and trainers to assess the new employee's readiness and proficiency in their role, ensuring they can confidently transition into their responsibilities.