What is the approach Cintas uses for process improvement after an accident?

The approach Cintas uses for process improvement after an accident is grounded in the principles of Human and Organizational Performance (HOP). This methodology emphasizes understanding the root causes of incidents by focusing on the human factors and organizational systems that contributed to the event, rather than simply assigning blame or increasing oversight.

By adopting HOP, organizations can learn from past mistakes and create a safer work environment. This approach promotes the idea that accidents are often the result of systemic issues rather than individual error, allowing for more effective long-term solutions. It encourages open communication, learning, and continual improvement, which are crucial for enhancing safety practices and preventing future accidents.

The other options do not align with this proactive and constructive framework. Increased paperwork requirements may create additional administrative burdens without addressing the underlying causes of safety issues. External audits alone may provide a snapshot of compliance but often lack the depth of insight needed for lasting improvement. Finally, having more supervisors for oversight could lead to a culture of surveillance rather than accountability and continuous learning, which is not conducive to a safe and productive workplace.